Full job description
Do you prefer to be section of a dynamic crew continuously difficult the fame quo and discovering “smarter” methods of doing things? If you answered yes, maintain reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business centered on supplying organizations with cloud & science rate administration services and equipment to speed up their cloud journey.

We employ outstanding humans from throughout South Africa, making our numerous team of crew members, referred to as N48Xers, a pressure to be reckoned with.

Learn greater about our human beings company by using gazing our lifestyle videos:

https://www.youtube.com/watch?v=4JkUpUigUdM&t=1s
https://www.youtube.com/watch?v=iVk3_vVyrW0

Job Opportunity at 1Nebula:

This is a fixed-term contract function for 12 months primarily based in Cape Town. The principal cause of this role is to grant tremendous carrier transport to purchasers of Nebula. Secondly, to make sure that all provider requests and incidents are resolved expeditiously, with a excessive stage of information and professionalism to the entire pride of the client.

What You will do inside this position (Your key responsibilities):

Service Delivery Administration
Manage incidents and provider requests via resolving, investigating and escalating to applicable stakeholders as required.
Effect any exchange manipulate things to do which may additionally be required.
Ensure that all failures, as required with the aid of the client, are communicated to the IT administration Forum.
Provide enter to Steercom, exchange control, venture and any different operational conferences with the client.
Compile and put together a number of reviews or inputs thereto, as required via the client.
Attend to the programming of systems.
Attend operational conferences for the functions of offering technical or issue depend particular input.
Manage the video and teleconference amenities and behavior checking out on a everyday groundwork to make certain that the technology/ tools are functioning optimally.
Advise the consumer on bandwidth necessities to assist the favored telecommunications infrastructure and network.
Achieve all undertaking timelines carried out via Nebula or the Client.
Knowledge Management
Contribute to the group’s telecoms knowledge.
Participate in training/networking classes and occasions for each the customer and Nebula employees, the place required.
Continuous technical expertise development, inside the telecommunications field, by using devising an energetic and deliberate layout of lookup and energetic study.
Product Development
Convert client necessities into telecoms requirements, which ought to end result in the new products.
Provide enter into feasibility research pertaining to the growing of new products.
Provide enter pertaining to to new choices in the market.
Design and Architecture
Provide enter into the improvement and graph of telecommunications structures and infrastructure.
Continuous Service Improvement
Recommend areas in which the structures can be accelerated on website online to invulnerable charges financial savings for the purchaser or extra price adds.
Vendor Interaction and Administration
Liaise with carriers with regards to the full spectrum of carrier shipping requests.
Ensure that supplier conferences are scheduled on a weekly and month-to-month basis.
Analyse stats provided with the aid of companies and suggest upgrades on month-to-month basis.
Provide normal reviews pertaining to seller deviations and variations.
Asset/Site Data Management
Maintain an asset register.

More about You (Our requirements for the role):

Although we trust in the attainable of others greater than whatever else there are some minimal necessities we would seem for so reflect onconsideration on these earlier than sending us your application

Relevant diploma and an ICT certification in any of the telecommunications technologies.

CISCO Certifications are essential.

Proficient with MS Office Suite (Excel, Word and PowerPoint).

Technical knowledge:

CCNA – Basic Cisco Networking (WAN & LAN)
CCNP

Cisco VOIP

PABX’s

Video Conferencing

Basic grasp of Cloud services

Our Amazing Perks!

Enjoy 20 Leave days a yr plus a “mulligan day” every quarter after assembly all your deliverables. That’s four greater go away days annually!
Access to our Well-being software and Employee assist offerings – we accept as true with in work/life stability being of utmost significance for you and your household so this perk is for them too.
Grow your competencies and research some thing new with paid for Microsoft guides and certifications.
Take up a interest and free up a coaching allowance each and every two years to do some thing non-work related.
Give lower back through taking part in our Culture and Social Responsibility initiatives.

Your Application

We use this statistics to decide your suitability for the role, and to information any interviews (should you be given one). If you are unsuccessful in your software Nebula will delete the data you furnish right here inside three months.

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