Capitec Bank: Customer Service Agents


Job Description

Role Purpose

To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self service channels.

Position: Bank Better Champion

Job level: Junior / Entry level Job


Minimum: No experience required but individual needs to hold a Grade 12 National Certificate

Advantageous: At least 1 year’s client service experience within a retail/ financial/ banking environment

Required Qualifications:

  • Grade 12 National Certificate / Vocational


  • Basic calculations
  • Knowledge of Capitec Bank products and business processes (internal)


  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship management Skills
  • Problem solving skills
  • Attention to Detail


  • Adhering to Principles and Values
  • Relating and Networking
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures

Additional Information

  • Clear criminal and credit record
  • Must have access to transport (personal/public)
  • Flexible and mobile across regions is an advantage
  • Must meet the minimum requirements on psychometric assessments
  • Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system

How to Apply

NB. Please check location before applying.


Location: Empangeni, KwaZulu-Natal

Apply Online for the Capitec: Customer Service Agent role

Location: Postmasburg, Northern Cape

Apply Online for the Capitec: Customer Service Agent role